Payment Policy

At Hatster, we aim to provide a secure and convenient payment experience for all our customers. Please review the following information regarding payment methods and processes.

Accepted Payment Methods

We accept the following payment options on our website:

  • Credit and Debit Cards (Visa, MasterCard, American Express)

  • Shop Pay, Google Pay, Apple Pay, JCB, Union Pay

Payment Processing

  • Payments are processed securely at the time of order placement.

  • All payment information is encrypted and handled by trusted payment providers.

  • Orders will not be processed or shipped until payment is successfully received.

Currency

  • All transactions are processed in AUD (Australian Dollar).

Payment Confirmation

After successfully placing your order, you will receive an email confirmation containing:

  • Your order number

  • Payment details (method, amount, and status)

  • Estimated shipping date

Failed or Declined Payments

  • If your payment fails or is declined, the order will not be processed.

  • You will receive a notification to update your payment details.

  • Orders will only be processed once a successful payment is completed.

Refunds

  • Refunds, if applicable, will be processed using the same payment method used for the original purchase.

  • Please refer to our Refund & Return Policy for detailed information about processing times and eligibility.

Contact Us:

Trade Name: Hatster
Business ABN Name: Cosse Nicolas Mathieu Luka
Australian Business Number (ABN):
77 539 264 626
Business Address: 16 Main North Road, Thorngate, South Australia 5082, Australia
Email: shop@hatster.com.au
Phone Number: +61 403 077 057
Business Hours: 9:00 am to 5:00 pm Between Monday to Friday
Timezone: (GMT+09:30) Australian Central Standard Time (Adelaide)